Last updated: September 27, 2026
AlphaFit Pakistan (“we”, “us”, “our”) operates this website and sells fitness products including but not limited to dumbbells, grippers, resistance bands, bottles, and straps. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or place an order with us.
By using our website and placing an order, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
When you place an order or contact us, we may collect the following information:
- Full name
- Phone number and/or WhatsApp number
- Delivery address (including city, area, and postal code where applicable)
- Email address (if provided)
- Order details (products purchased, quantity, order value)
- Bank transfer confirmation details (for orders paid via bank transfer, such as transaction reference or receipt screenshot), where you choose to share these with us
- Communication history if you contact us via WhatsApp, phone, or email
We do not collect or store any credit/debit card details, as we currently do not accept online card payments. Payments are accepted only via Cash on Delivery (COD) or Bank Transfer.
2. How We Use Your Information
We use the information we collect to:
- Process and confirm your order
- Arrange delivery/shipping of your order
- Verify bank transfer payments
- Communicate with you regarding your order status, delivery updates, or issues
- Respond to customer support queries, including returns or exchange requests
- Improve our products, services, and website
- Send you promotional offers or updates, where you have not opted out
3. How We Share Your Information
We do not sell, rent, or trade your personal information to third parties for marketing purposes. We may share your information only with:
- Courier/delivery service providers, solely for the purpose of delivering your order
- Our own staff or representatives handling order processing and customer support
- Government or legal authorities, if required by law
4. Order and Communication Records
We may retain records of your orders and communications (including WhatsApp messages, unboxing videos submitted for return/defect claims, and payment confirmations) for as long as necessary to process your order, resolve disputes, handle returns, and comply with our business record-keeping practices.
5. Data Security
We take reasonable measures to protect your personal information from unauthorized access, alteration, disclosure, or misuse. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
6. Cookies and Website Usage Data
Our website may use basic cookies or similar technologies to improve your browsing experience, such as remembering items in your cart. We do not use this data to build detailed personal profiles for third-party advertising.
7. Your Choices
You may contact us at any time to:
- Ask what personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information, subject to our legal and business record-keeping obligations
- Opt out of promotional messages
8. Children’s Privacy
Our website and products are not directed at children under the age of 18. We do not knowingly collect personal information from minors.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. Any changes will be posted on this page with an updated “Last updated” date.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact us:
AlphaFit Pakistan
WhatsApp: +92 349 9353688