At AlphaFit Pakistan, we want you to be happy with your order. If something isn’t right, this policy explains how returns, exchanges and refunds work.
1. Return Window
You can request a return or exchange within 7 days of receiving your order.
2. Eligible Returns
We accept returns for:
- Defective or damaged products
- Wrong item received
- Missing items from your order
- Change of mind, if the item is unused, in original condition and in original packaging
3. Unboxing Video Requirement
For damaged, defective, wrong or missing item claims, you must record a continuous unboxing video that shows the sealed package being opened, with the shipping label visible. Claims without this video may not be approved.
4. How to Request a Return
- Contact us on WhatsApp at +92 349 9353688 within 7 days of delivery.
- Share your order number, photos, and the unboxing video if applicable.
- We will review your request and reply within 2 working days.
- If approved, we will give you return instructions.
5. Return Shipping Costs
- Defective, damaged, wrong or missing items: AlphaFit Pakistan pays the return shipping.
- Change of mind: the customer pays the return shipping.
6. Refunds and Exchanges
- You can choose a replacement or a refund for eligible items.
- Refunds are sent by bank transfer within 7 working days after we receive and inspect the returned item.
- Original shipping charges are refunded only if the return is due to our error.
7. Non-Returnable Items
- Items that are used, washed, damaged by the customer, or missing original packaging (except for defects)
- Items returned after the 7-day window
8. Contact Us
AlphaFit Pakistan
WhatsApp: +92 349 9353688
Before you publish
- Confirm my defaults: 7 days, you pay return shipping for faults, the customer pays for change of mind, 7-day refund. Tell me if any should change.
- Add an email address under Contact if you have one. Google likes a second contact method besides WhatsApp.
- Match Merchant Center: your return settings there (window, cost, method) must say the same thing as this page, or Google can disapprove the listing.
- Slug and footer: publish it at
/refund-return-policyand fix the footer link as covered in the guide doc.