Last updated: September 27, 2026
At AlphaFit Pakistan, we want you to be confident in your purchase. Please read this policy carefully, as it explains exactly when a return, replacement, or refund is accepted, and what proof is required.
1. Defect-Only Policy
We only accept returns, replacements, or refunds for products that arrive damaged, defective, or incorrect (wrong item/size/color sent). We do not accept returns for change of mind, incorrect selection by the customer, or general dissatisfaction with a correctly delivered, non-defective product.
2. Return Window
Any claim for a damaged, defective, or incorrect product must be reported to us within 14 days of the delivery date. Claims made after this period will not be accepted.
3. Mandatory Unboxing Video Proof
To be eligible for a replacement or refund, you must provide a clear, continuous, unedited unboxing video that:
- Starts before the parcel/package is opened (showing the sealed package and shipping label)
- Clearly shows the package being opened without cuts or pauses
- Clearly shows the defect, damage, or incorrect item at the time of opening
Claims submitted without a valid unboxing video will not be accepted under any circumstances. This requirement helps us verify claims fairly and protects both you and us against disputes.
4. How to Submit a Claim
To request a replacement or refund, please contact us within 14 days of delivery via WhatsApp at +92 349 9353688 with the following:
- Your order number/details
- A description of the issue (damage, defect, or wrong item)
- The unboxing video showing the issue as described above
5. Review Process
- Once we receive your claim and video proof, our team will review it and respond within a reasonable timeframe.
- We reserve the right to request additional information or photos if needed to process your claim.
- If the claim is approved, we will arrange a replacement of the same product (subject to availability) or a refund, at our discretion, unless otherwise agreed.
6. Non-Returnable Situations
We will not accept a return, replacement, or refund in the following cases:
- No unboxing video is provided, or the video does not clearly show the package being opened from a sealed state
- The claim is reported after 14 days from delivery
- The product has been used, washed, altered, or damaged after delivery due to customer handling
- Change of mind, wrong size/color chosen by the customer, or general dissatisfaction with a correctly delivered, non-defective product
- Minor variations in color/packaging that do not affect the product’s function
7. Refund Method
Where a refund is approved:
- For orders paid via Bank Transfer, the refund will be issued to the same bank account used for payment, unless otherwise agreed.
- For orders paid via Cash on Delivery (COD), refund arrangements (such as bank transfer to your provided account) will be discussed and agreed upon directly with you.
8. Contact Us
If you have any questions about this Refund & Return Policy, please reach out to us:
AlphaFit Pakistan
WhatsApp: +92 349 9353688